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Cancellation Guide

Cancellation Guide
Cancellation Guide

If you need to change or cancel a reservation, you can do it at "Ticket Reservation>View/Modify/Cancel".

Viewing, Modifying or Canceling tickets

  • Reservations made through the TxBux service are handled in real-time through the internet.
    However, in some cases, due to errors due to browser environment or viruses, users may not be able to verify whether reservation has been successful after credit card payment.
    After making a reservation, customers are urged to verify whether reservation was successful by using the "View, modify or cancel tickets" menu.
  • Customers having made reservations as visitors need to provide the credit card number used to make the reservation, or their date of birth and telephone number, in order to use the "View, modify or cancel tickets" menu.
  • When issuing the ticket for the reservation, users must present the credit card used to make the reservations.
    This card may be presented to the ticketing officer at the terminal, or, if an automatic internet reservation ticketing machine is installed, users may swipe their card using this machine to receive their ticket.
  • When changing reservations, seats may be changed without entering payment information.
    When changing time or bus class, the original reservation is automatically canceled so that you are not billed twice.
    For more details, please contact your credit card company.

Information on cancellation charges for the C-Pass bus ticket reservation service

Cancellation Fee and Penalties
Type
Time of Cancellation
Cancellation fee
Ordinary Bus & Premium Intercity Bus
Premium intercity discount
Cancellation
  • If it is cancelled two days prior to the date of departure
  • If it is cancelled within one hour after a reservation (Confined to two days prior to the date of departure)
  • If it is cancelled within one hour after a reservation for a bus that departs on the day
No cancellation fee
No cancellation fee
  • If it is cancelled from the previous day of departure to one hour prior to departure of a reserved bus
  • The cancellation fee is rounded to the unit of 100 won.
5% of the ticket price
(It may vary depending on policy by terminal)
20% of the ticket price
If it is cancelled one hour prior to the departure of a reserved car on the day
  • If it is cancelled from the previous day of departure to one hour prior to departure of a reserved bus
  • The cancellation fee is rounded to the unit of 100 won.
10% of the ticket price
30% of the ticket price
  • Cancellation before 6 hours after departure time
  • The cancellation fee is rounded to the unit of 100 won.
30% of the ticket price
50% of the ticket price
  • Cancellation after 6 hours after departure time
  • The cancellation fee is rounded to the unit of 100 won.
100% of the ticket price
(It may vary depending on policy on penalty for breach of contract by terminal)
100% of the ticket price
(It may vary depending on policy on penalty for breach of contract by terminal)